♣ Please introduce yourself briefly.
♣ Have you ever been abroad?
♣ Why do you want to be a flight attendant/ ground staff?
♣ How much do you know about our company?
♣ Can you tell you about your personality?
♣ What do you think a good flight attendant should be?
♣ What would you do if passengers couldn't understand you?
♣ What can you do for us that others can't?
♣ What are your future plans?
♣ Can you accept a job that requires weekend shifts?
♣ Give me an example of a time when you dealt with a customer who made an unrealistic or unreasonable demand.
♣ Tell me about a time that you dealt with an angry customer or client. What would you have done differently?
♣ Tell me about the last time you lost your patience at work.
♣ Describe a conflict you had with a coworker. How did you resolve the conflict?
♣ Describe a stressful situation in which you had to use your verbal communication skills to resolve the issue.
♣ How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?
♣ Imagine you saw two passengers disputing over their seats. How would you handle this?
♣ Imagine you see a passenger being deliberately rude to another flight attendant. How would you deal with this situation?
♣ Why do you want to work for our airline in particular?
♣ What do you believe makes excellent customer service?
♣ Why are flight attendants essential on an aircraft?
GEPT ★ 初級 (1)
MRT Mass Rapid Transit 捷運 CPR Cardiopulmonary Resuscitation 心肺復甦術 SNG Satellite News Gathering 衛星訊號收集 UFO Unidentified Flying Object 不明飛行物體 BOT Build Operate Transit 興建營運移轉 AIDS Acquired Immunodeficiency Syndrome 愛滋病 SARS Severe Acute Respiratory Syndrome 嚴重急性呼吸道症候群 STD Sexually Transmitted Disease 性病 BO Body Odor 體臭 CEO Chief Executi ve Officer 總裁 MRI Magnetic Resonance Imaging 磁共振造影 APEC Asia-Pacific Economic Cooperation 亞太經合會 MVP Most Valuable Player 最有價值球員 VIP Very Important Person 貴賓 ASAP As Soon As Possible 儘快，愈快越好 ETA Estimated Time Of Arrival 預計抵達時間 ETD Estimated Time Of Departure 預計出發時間