Rose English Fantasy

♣ Please introduce yourself briefly.

♣ Have you ever been abroad?

♣ Why do you want to be a flight attendant/ ground staff?

♣ How much do you know about our company?

♣ Can you tell you about your personality?

♣ What do you think a good flight attendant should be?

♣ What would you do if passengers couldn't understand you?

♣ What can you do for us that others can't?

♣ What are your future plans?

♣ Can you accept a job that requires weekend shifts?

♣ Give me an example of a time when you dealt with a customer who made an unrealistic or unreasonable demand.

♣ Tell me about a time that you dealt with an angry customer or client. What would you have done differently?

♣ Tell me about the last time you lost your patience at work.

♣ Describe a conflict you had with a coworker. How did you resolve the conflict?

♣ Describe a stressful situation in which you had to use your verbal communication skills to resolve the issue.

♣ How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?

♣ Imagine you saw two passengers disputing over their seats. How would you handle this?

♣ Imagine you see a passenger being deliberately rude to another flight attendant. How would you deal with this situation?

♣ Why do you want to work for our airline in particular?

♣ What do you believe makes excellent customer service?

♣ Why are flight attendants essential on an aircraft?